Terms And Conditions

Processing Orders

In an effort to deliver shipments as quickly as possible, we unfortunately, cannot modify or cancel your order once it has been placed. This also includes changes to shipping address and shipping method. We are diligently working on improving our systems and make it more flexible.

U.S. Shipments

Our standard shipment method is USPS Priority and is free, 1-3 business days. Expedited shipping options are available.

International Shipments

We have partnered with a trusted company, GlobalShopex.com, to fulfill orders for our international customers (outside the U.S.). Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with International credit cards, PayPal, Money Gram, Bank wire transfers, Alipay or other local payment options. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

Returns

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by uniqknits.com and shipped to a US address within 30 days of delivery for a refund.

We cannot accept returns of certain items, including:
  1. Any item that is returned more than 30 days after delivery.
  2. Any item that is not in its original condition, is damaged, or tags removed.
  3. Items marked as “Final Sale” before check-out

All returns must be in the original packaging, include the original documentation and use the special returns label included in the package. This returns label is not prepaid. Customers are responsible for return shipping fees.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. uniqknits.com does not refund shipping charges.

If a product is damaged in shipment, please contact us at nocoldhands@uniqknits.com for replacement instructions.

Send returns to: New York Knitworks, LLC
Ecomm Returns Processing Center
400 Leland Ave.
Plainfield, NJ 07062

Returns – International Orders

Sorry, due to logistical reasons international orders are currently not eligible for returns.